General Service

Of course, a hospital stay is not a holiday. Nevertheless, we try hard to make your stay at UKM as pleasant as possible.
Comfort Ward 7 West

We are happy to offer our medical services at the newly opened comfort ward (7 West). With its modern design it is build to make your stay in our hospital as comfortable as possible.

Food and drink

Our kitchen team offers a diversified menu every day. There is also a special dietary kitchen (e.g. for diabetics, cholesterol-free foods) and vegetarian dishes.

Or visit our cafeteria at the end of entrance level 04 Ost (East): It is open Mondays to Fridays from 6:30 am until 6:00 pm and on weekends and public holidays from 10:00 am to 6:00 pm.

Cash dispenser

There is an ATM in the Central Hospital on level 04 Ost (East), with other ones near our hospital in Waldeyerstraße and Hüfferstraße. Here you can access your account with your EC card and your PIN number and withdraw cash within the usual limits.

Entertainment and culture

Culture makes you feel better. It is an important component of the healing process, speeding up recovery and making your stay in hospital easier. UKM offers its employees, patients and visitors a diversified cultural programme with more than 700 events from the areas of art, music and theatre.

There is also a library at UKM, in the Central Hospital on level 04 Centre. It is open Mondays to Thursdays from 10:00 am to 4:00 pm and Fridays from 10:00 am to 2:00 pm. In addition, staff from our patients’ library visit your ward regularly. You also have an opportunity to look for books and media in the online catalogue.

Religious servieces and prayer

If you would like to attend a religious service or pray quietly, there are several possibilities. Your welcome to visit the chapel in the Central Hospital on level 07 West and the chapels in the Dermatological Clinic and the Psychiatric Clinic, as well as the hospital churches of Maria Heil der Kranken (Catholic) and Lukaskirche (Protestant). You will find the times of the services and evening prayers in your patient’s letter and on the notice boards in your ward. The prayer room for Muslims is at Domagkstraße 11, second floor, room 120.234. If you have any questions, please ask your ward staff at any time.

Information at your bedside

In the Central Hospital there is a telephone and a radio for you at your bedside, and there is also a TV in every room. You need appropriate chips to be able to use your phone, and you can get these in the kiosks as well as in the so-called “telemünzer” (telephone coin)-machines which are located on several levels. With these chips you can also watch television free of charge.

Public telephones and the internet

In the outlying clinics we are happy to provide a telephone upon request. We will settle the costs later by means of an invoice. A television with radio reception is also available free of charge in these clinics – although not in the Psychiatric Clinic, the Psychosomatic Clinic and the Clinic for Child and Adolescent Psychiatry. In addition there are public telephones on level 04 Ost (East). And if you want to check your e-mails there is also an Internet terminal on this level.


There is also a hairdresser’s shop for women and men on level 04 Ost (East) which also offers hairpieces and wigs. The salon is open for you Tuesdays to Fridays from 10:00 am to 6:00 pm and Saturdays from 10:00 am to 1:00 pm Upon request the hairdresser will also cut your hair on your ward. Your nursing team will be happy to help you make an appointment.

Superior Services

In case you request superior services in the following areas, you can ask us at any time:

  • escort and personal security
  • personal  and VIP transfer (also available with security protection/ armor plating)
  • use of helicopter and private jets for journeys within Germany/Europe
  • hotel security
  • protection of private life and privacy
  • protection of accompanying family members 
  • concierge-services (for example for shopping trips, leisure time activities, evening events or supporting program and other)